Maticel (Pty) Ltd. - Privacy Policy

Maticel (Pty) Ltd. ("Maticel," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us in any other way. We comply with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, address, email address, telephone number.
Identification Information: Identity number, passport number, company registration details.
Financial Information: Bank account details, credit card information (processed through secure payment gateways).
Usage Information: Information about how you use our website or services, including IP address, browser type, operating system, and browsing history.
Communication Information: Records of our communications with you, including emails, phone calls, and chat logs.
Marketing Information: Preferences for receiving marketing communications.
Employment Information: CVs, employment history, and related information (if you apply for a job with us).
Any other information you voluntarily provide to us.

3. How We Collect Information

We collect information in the following ways:

Directly from you: When you provide information through our website, forms, emails, phone calls, or in person.
Automatically: Through cookies and other tracking technologies when you use our website.
From third parties: When we receive information from business partners, service providers, or publicly available sources.

4. How We Use Your Information

We may use your personal information for the following purposes:

To provide and manage our services.
To process transactions and payments.
To communicate with you, including responding to your inquiries and providing customer support.
To personalize your experience and improve our services.
To send you marketing communications (where permitted by law).
To comply with legal obligations.
To prevent fraud and ensure security.
To conduct research and analysis.
For employment related purposes.

5. Disclosure of Your Information

We may disclose your personal information to:

Service providers: Who assist us with our operations, such as payment processors, IT service providers, and marketing agencies.
Business partners: Who provide services jointly with us.
Legal authorities: When required by law or to protect our rights.
Other parties: With your consent.

6. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Encryption of sensitive data.
Secure servers and data storage.
Access controls and authentication.
Regular security assessments.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

8. Your Rights

You have the following rights regarding your personal information:

Right to access: You can request access to the personal information we hold about you.
Right to rectification: You can request that we correct any inaccurate or incomplete personal information.
Right to erasure: You can request that we delete your personal information (in certain circumstances).
Right to restriction of processing: You can request that we limit the processing of your personal information.
Right to data portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.
Right to object: You can object to the processing of your personal information.
Right to lodge a complaint: You can lodge a complaint with the Information Regulator of South Africa.

9. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your use of our website. You can control cookies through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Maticel (Pty) Ltd.
100 Via Verbena, Veld en Vlei, Richards Bay, 3900
Email: info@maticel.co.za
Phone Number: 035 797 3232

12. Information Regulator

For more information about your rights, you can contact the Information Regulator of South Africa:

The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O Box 31533, Braamfontein, 2017
Website: https://www.justice.gov.za/inforeg/

Effective Date: 01 February 2025